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As information know-how in organizations grew more complex, it became evident there was a necessity for a extra elaborated strategy to manage it. With the evolution of it capabilities from exotic additions in an otherwise human based process to full blown services obtainable on demand because the organization requires, the problem for efficient it management has change into to align technical capabilities with business targets and techniques. The purpose of this research is to go over the completely different paradigms focused on managing IT providers based on business aims. We first present a baseline concept of some related phrases such business service and enterprise service management, to ease the overview of a number of frameworks. We then describe one path to which present research within the discipline is heading and finally we current a set of standards we use to judge and examine all the thought-about frameworks and discover their weaknesses and strengths.
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